Overview

What do we do?

TIS provides the technology to extract and classify information held in the paper and electronic documents entering your organisation. The extracted data can then be fed to the relevant area of your business, including ERP and CRM. 

We offer an end-to-end solution based on a single platform. This means you can pick up the bits of our solution that benefit you, or add to your solution when your needs change, without a whole lot of time, cost or hassle. 

Document Capture

Manually opening, distributing and processing your mail takes a lot of time and a lot of money. In addition, mistakes are commonplace owing to human error, and skilled staff members are tied up in basic data entry.

Automatically capturing the information held in your mail reduces processing times and reduces mistakes. Staff need only be involved in limited data checks, so you can re-utilise or reduce this resource.

Whether you are capturing invoices, application forms, exam scripts, cheques, letters, or any other document type you may have – we can capture the information held on the documents.

This data can then be fed in to whatever system you need, be it an ERP system such as Sap, Oracle, JD Edwards, Sage etc, or a CRM system, your own bespoke system, or indeed multiple systems. We deliver the information to wherever you need it, in whatever format you need.

Information enters your systems quickly and efficiently, and with fewer errors, ready to be actioned as appropriate; minimising the cost of document processing and improving response times. 

Automated Response Management

We offer an automated response management solution for call centres and customer service departments, or in fact any department or organisation dealing with the same questions day in day out.

Our automated response management module, automatically identifies the appropriate response, enabling simple ‘click and go’ responses, or escalation to the relevant customer service agent.

We call it “Mailroom automation”, but what this means to you is:

• Improved response times
• Full audit trail of the correspondence lifecycle
• Release skilled staff from manual, non-value added administrative tasks
• Resource flexibility - tasks assigned to the most appropriate member of staff at any given time, regardless of location

 And ultimately, improved customer service and customer retention.

Why listen to us?

TIS works with organisations around the globe to improve efficiencies and reduce costs. ROI is typically within 12 months. We have over 800 installations worldwide, working with companies such as Department for Transport, Deutsche Post, Coca Cola, Atkins, Fed Ex, and Southern Water.

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