Transportation & Logistics

"The TIS products integrated well with our overall solution and have enabled FedEx to decrease the total cost of data capture and substantially increase the efficiency of our customs clearance process."

Todd Hollenbeck, IT Director
FedEx Express, USA

 

Transportation and logistics companies create huge amounts of paper that are required to show proof of delivery, shipping and billing records. The industry is increasingly competitive and companies need to adopt new technologies to remain competitive, whilst decreasing costs and improving processes. 

Internet-based and new mobile technologies as well as automatic form processing are driving transportation organisations to centre on bringing together multiple information streams, increasing the accuracy of data entering the organisation and improving their billing cycles.

The eFLOW Unified Content Platform is a group of business solutions that enables transport companies to collect, verify and use critical content and data that is entering their organisation in order to improve and drive the services their customers expect.

eFLOW provides a crucial mobile link for sales, drivers, warehouse and other staff that are in the field, providing them with wireless access to critical information in enterprise databases, as well as the ability to transmit information collected in the field.

• Information from all documents, whatever their format, is automatically extracted and processed

• Response times are improved as information is available quicker

• Accurate data extraction eliminates manual processing mistakes

• Removes the problem of received documents being lost within the organisation

• All documents are fully traceable

Types of Information Include:

• Airway bills
• Bills of lading
• Freight bills
• Landing / boarding cards
• Customer satisfaction forms
• Lost luggage forms
• Frequent flyer miles request forms
• Import/Export folders
• Packing lists
• Commercial invoices
• Certificates of origin
• Drafts/transmittal letters
• Payroll/employee records
• Purchase order forms
• Delivery notes

 

 Other things you might want to look at:

Mailroom classification

More about the technology

Customer service and call centres

 

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