Insurance

Insurance companies are continually expanding and developing their product offerings, while at the same time attempting to tailor products to meet individual customer needs. This heightens the pressure on insurers to meet their customers' demands for a fast inexpensive service before they find an alternative provider.

To deliver that level of service, insurance companies must be fast and flexible at the same time as keeping costs to a minimum.

They need improved technology and business tools to acquire and retain customers, improve customer service, reduce expenses, and manage information throughout an organisation.

The eFLOW Unified Content Platform is a group of data capture and forms processing solutions that enables insurance companies to collect, verify and utilise critical content and data that is entering the organisation, and feed it directly to the relevant people and departments.

With automatic data capture information listed on documents such as claims, new policy applications, appraisal reports and others, can be captured faster and more accurately and delivered to the business systems that are used by the organisation.

eFLOW can link customer-oriented Internet access with back-office systems to meet the increasing demands for e-business capabilities.

In addition, eFLOW processes invoices, purchase orders, credit notes and others, that form part of the normal class of business transactions among trading partners.

eFLOW provides a critical mobile link for agents in the field providing them with wireless mobile access to critical information in corporate databases, as well as the capability to transmit information and new business collected in the industry.

With eFLOW, insurers can meet customer demands more effectively, provide superior service levels and meet their own requirements for profitability and growth.

Types of Applications include:

• Life/Health insurance
• Doctor's medical reports
• Car policies
• Accident insurance
• House insurance
• Dental insurance claims
• Theft insurance
• Fire/Flood insurance
• General disaster insurance
• Customer records forms

"Sumitomo marine and damage insurance company chose TIS' solution because of the software's capability which will enable us to transfer data efficiently from remote sites via the network almost instantaneously to our main processing centres. The data will then be immediately available throughout the network, saving us both time, transportation and data storage costs."

Mr. Takemichi Watanabe, General Manager of EDMS Division
Toyo Ink, Japan

"The way that TIS allows you to integrate and customize into the product… The way that TIS presents its data completion is superior to any other product."

Mr.Willem Van der Spuy,
IT Manager, South Africa

 

Other things you might want to look at:

Mailroom classification

Customer Service and Call Centres

More about the technology

 

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